ISO 9001

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ISO 9001 Quality Management Standard

ISO 9001 is the internationally recognised standard for the quality management of businesses.

ISO 9001 – is a quality management standard that:

  • Applies to the processes that create and control the products and services an organisation supplies.
  • Prescribes systematic control of activities to ensure that the needs and expectations of customers are met
  • Is designed and intended to apply to virtually any product or service, made by any process anywhere in the world 

Summary of ISO 9001

  • The quality policy is a formal statement from management, closely linked to the business and marketing plan and to customer needs.
  • The quality policy is understood and followed at all levels and by all employees. Each employee works towards measurable objectives.
  • The business makes decisions about the quality system based on recorded data.
  • The quality system is regularly audited and evaluated for conformance and effectiveness.
  • Records show how and where raw materials and products were processed to allow products and problems to be traced to the source.
  • The business determines customer requirements.
  • The business has created systems for communicating with customers about product information, inquiries, contracts, orders, feedback, and complaints.
  • When developing new products, the business plans the stages of development, with appropriate testing at each stage. It tests and documents whether the product meets design requirements, regulatory requirements, and user needs.
  • The business regularly reviews performance through internal audits and meetings. The business determines whether the quality system is working and what improvements can be made. It has a documented procedure for internal audits.
  • The business deals with past problems and potential problems. It keeps records of these activities and the resulting decisions, and monitors their effectiveness.
  • The business has documented procedures for dealing with actual and potential non-conformances (problems involving suppliers, customers, or internal problems).
  • The business:
    • makes sure no one uses a bad product,
    • determines what to do with a bad product,
    • deals with the root cause of problems, and
    • keeps records to use as a tool to improve the system.

Your Needs are our Priority

Achieving ISO 9001 demonstrates that Troublefree-IT is serious about delivering quality products and services through tested processes to our clients.