Case Studies

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Hosted Telephony Case Study

Mensah & Co.

About Mensah & Co Accountants

Founded by Isaac Osei, Mensah and Co is a leading accounting firm based in Central London specialising in Payroll, Cashflow, Accountancy, Corporation Tax, Book Keeping and VAT.

The Business Challenge

The Mensah team are office based but occasionally the staff operates out of customers premises and at home so keeping in touch with clients whilst not missing calls and knowing who called is key to allow staff to be proactive and drive the success of the business.

The Solution

A hosted voice over IP solution powered by Gamma on the Horizon platforms ticks all the boxes; it allows employees to work from anywhere enabling staff to communicate with customers easily and efficiently. 

The Benefits for Mensah and Co Accountants

  • Integral conference features
  • Call transfer to any internal or external number
  • Call recording for audit trails
  • One number with sequential ringing

What Mensah and Co’s MD had to say?

“Troublefree-it really understood my challenges and delivered a solution that met all my requirements, they kept me informed every step of the way and delivered on all their promises.  Using the horizon system is a breath of fresh air as it is a fully hosted service and there are no expensive maintenance and ongoing running costs and as a further benefit we have been able to dramatically reduce our telephony spend.”